WILMINGTON, MA — The Town’s Purchasing Department currently has the following bidding and contract opportunities available:Invitations To BidMackinac Island and Chicago Trip — Deadline: Tuesday, September 17, 2019 at 2pmAll interested parties must first complete the town’s Bid Registration Form.Visit the Town’s Purchasing Department website for additional information. Contact Wendy Martiniello at wmartiniello[at]wilmingtonma.gov with questions.Like Wilmington Apple on Facebook. Follow Wilmington Apple on Twitter. Follow Wilmington Apple on Instagram. Subscribe to Wilmington Apple’s daily email newsletter HERE. Got a comment, question, photo, press release, or news tip? Email firstname.lastname@example.org.Share this:TwitterFacebookLike this:Like Loading… RelatedTown’s Current Bidding & Contract OpportunitiesIn “Government”Town’s Current Bidding & Contract OpportunitiesIn “Government”Town’s Current Bidding & Contract OpportunitiesIn “Government”
Read Google Home Hub review Subscribe: iTunes | RSS | Google Play | FeedBurner | SoundCloud |TuneIn | Stitcher Read the Rylo camera preview $90 at Daily Steals via Google Express Other Labor Day sales you should check out Best Buy: In addition to some pretty solid MacBook deals that have been running for about a week already, Best Buy is offering up to 40% off major appliances like washers, dryers and stoves. There are also gift cards available with the purchase of select appliances. See it at Best BuyDell: Through Aug. 28, Dell is offering an extra 12% off various laptops, desktops and electronics. And check back starting Aug. 29 for a big batch of Labor Day doorbusters. See it at DellGlassesUSA: Aug. 29 – Sept. 3 only, you can save 65% on all frames with promo code labor65. See it at GlassesUSALenovo: The tech company is offering a large assortment of deals and doorbusters through Labor Day, with the promise of up to 56% off certain items — including, at this writing, the IdeaPad 730S laptop for $700 (save $300).See it at LenovoLensabl: Want to keep the frames you already love and paid for? Lensabl lets you mail them in for new lenses, based on your prescription. From now through Sept. 2 only, you can save 20% on the blue light-blocking lens option with promo code BLOCKBLUE. See it at LensablSears: Between now and Sept. 7, you can save up to 40% on appliances (plus an additional 10% if you shop online), up to 60% on mattresses, up to 50% on Craftsman products and more. The store is also offering some fairly hefty cashback bonuses. See it at SearsNote: This post was published previously and is continuously updated with new information.CNET’s Cheapskate scours the web for great deals on tech products and much more. For the latest deals and updates, follow the Cheapskate on Facebook and Twitter. Questions about the Cheapskate blog? Find the answers on our FAQ page, and find more great buys on the CNET Deals page. Best laptops for college students: We’ve got an affordable laptop for every student. Best live TV streaming services: Ditch your cable company but keep the live channels and DVR. $999 DJI Osmo Action camera: $261 (save $89) An Echo Dot makes a fine match for any Fire edition TV, because you can use the latter to say things like, “Alexa, turn on the TV.” Right now, the 24-inch Insignia Fire TV Edition starts at just $100, while the 32-inch Toshiba Fire TV Editions is on sale for $130. Just add any Fire TV Edition to your cart, then add a third-gen Echo Dot, and presto: The latter is free. See It Sprint $6 at Tidal The problem with most entry-level laptops: They come with mechanical hard drives. That makes for a mighty slow Windows experience. This Lenovo model features a 128GB solid-state drive, so it should be pretty quick to boot and load software, even with its basic processor. Plus, it has a DVD-burner! That’s not something you see in many modern laptops, especially at this price. Amazon Spotify and most other streaming services rely on compressed audio, which robs the listener of full fidelity. Enter Tidal, the only “major” service that delivers lossless audio — meaning at least on par with CD quality, if not better. Want to see (er, hear) the difference for yourself? Grab this excellent extended trial while you can. It’s just $6 for three months, and it’s good for up to six listeners. HP Laptop 15t Value: $520 (save $780) TVs Speakers Mobile Accessories Cameras Laptops Automobiles Smart Speakers & Displays I thought this might be a mistake, but, no, the weirdly named HP Laptop 15t Value is indeed quite the value at this price. Specs include an Intel Core i7 processor, 12GB of RAM, a 256GB solid-state drive and a 15.6-inch display. However, I strongly recommend paying an extra $50 to upgrade that display to FHD (1,920×1,080), because you’re not likely to be happy with the native 1,366×768 resolution. Recently updated to include digital-photo-frame capabilities, the Lenovo Smart Clock brings Google Assistant goodness to your nightstand. It’s a little smaller than the Amazon Echo Show 5, but also a full $30 less (and tied with Prime Day pricing) during this Best Buy Labor Day sale. Read Lenovo Smart Clock review Comments Tidal 3-month family subscription: $5.99 (save $54) See It See at Turo $261 at Daily Steals via Google Express $59 at eBay JBL Soundgear wearable speaker: $90 (save $160) Sarah Tew/CNET Use promo code 19LABOR10 to get an unusually good deal on JBL’s interesting hybrid product — not quite headphones, and not quite a traditional speaker, but something you wear like neckphones to listen to music on the go. Tags Turo is kind of like Uber meets Airbnb: You borrow someone’s car, but you do all the driving. I’ve used it many times and found it a great alternative to traditional car-rental services — in part because you get to choose exactly the vehicle you want (not just, say, “midsize”) and in part because you can often do pickup and dropoff right outside baggage claim.Between now and Sept. 1, the first 300 people to check out can get $30 off any Turo rental with promo code LDW30. Formerly known as the Google Home Hub, Google’s Nest Hub packs a wealth of Google Assistant goodness into a 7-inch screen. At $59, this is within a buck of the best price we’ve seen. It lists for $129 and sells elsewhere in the $89-to-$99 range.This is one item of many available as part of eBay’s Labor Day Sale (which, at this writing, doesn’t specifically mention Labor Day, but that’s how it was pitched to us). Sarah Tew/CNET Sarah Tew/CNET On this podcast, we talk about: New reports that President Donald Trump may have known about Wikileaks’ 2016 dump of Democrats’ hacked emailsA new task force at the Federal Trade Commission to scrutinize Silicon ValleyThe lifting of the last constraint on AT&T’s takeover of HBO parent Time Warner The 3:59 gives you bite-size news and analysis about the top stories of the day, brought to you by the CNET News team in New York and producer Bryan VanGelder. Check out the extended shows on YouTube. Also, don’t forget to rate and review the podcast on iTunes. Wikileaks may bring Trump’s latest crisis (The 3:59, Ep. 526) Apple AirPods with Wireless Charging Case: $155 (save $45) Rylo 5.8K 360 Video Camera: $250 (save $250) Read DJI Osmo Action preview See It $520 at HP Though not technically a Labor Day sale, it’s happening during Labor Day sale season — and it’s too good not to share. Nationwide Distributors, via Google Express, has just about the best AirPods deal we’ve seen (when you apply promo code ZBEDWZ at checkout). This is for the second-gen AirPods with the wireless charging case. Can’t imagine these will last long at this price, so if you’re interested, act fast. $155 at Google Express $999 Politics Security Mobile Read the AirPods review $60 at Best Buy Chris Monroe/CNET $299 at Amazon Review • iPhone XS review, updated: A few luxury upgrades over the XR What’s cooler: A snapshot of a firework exploding in front of you, or full 360-degree video of all the fireworks and all the reactions to seeing them? Oooh, ahhh, indeed. At $250, the compact Rylo dual-lens camera is selling for its lowest price yet. And for an extra $50, you can get the bundle that includes the waterproof housing.This deal runs through Sept. 3; it usually costs $500. Apple iPhone XS Lenovo Smart Clock: $59.99 (save $20) The Daily Charge Turo $999 The Cheapskate See it 7 $999 Google Nest Hub: $59 (save $70) Mentioned Above Apple iPhone XS (64GB, space gray) Best Buy Turo: Save $30 on any car rental Rylo Share your voice Free Echo Dot with an Insignia or Toshiba TV (save $50) Time Warner AT&T WikiLeaks Donald Trump FTC,I’m shocked — shocked! — to learn that stores are turning Labor Day into an excuse to sell stuff. Wait — no, I’m not. As much as I respect the original intent of the holiday (which became official back in 1894), to most of us, it’s just a bonus day off — one that’s blissfully tacked onto a weekend. So, yeah, stores; go ahead, run your sales. I’m listening. Perhaps unsurprisingly, Labor Day doesn’t bring out bargains to compete with the likes of Black Friday (which will be here before you know it), but there are definitely some sales worth your time.For example:We’ve rounded up the best Labor Day mattress deals.We’ve also gathered the best Labor Day laptop deals at Best Buy.The 2019 Vizio P Series Quantum is back under $999.Be sure to check out Amazon’s roughly three dozen Labor Day deals on TVs and audio. Google Express is having a big sale as well, one that includes deals on game consoles, AirPods, iPhones, laptops and more.Below I’ve rounded up a handful of individual items I consider to be the cream of the crop, followed by a handy reference guide to other Labor Day sales. Keep in mind, of course, that products may sell out at any time, even if the sale itself is still running. Note that CNET may get a share of revenue from the sale of the products featured on this page. Boost Mobile 2 Share your voice CNET may get a commission from retail offers. Tags DJI’s answer to GoPro’s action cameras is rugged little model that’s shockproof, dustproof and waterproof down to 11 meters. It normally runs $350, but this deal drops it to $261 when you apply promo code 19LABOR10 at checkout. Preview • iPhone XS is the new $1,000 iPhone X Lenovo 130-15AST 15.6-inch laptop: $210 (save $90) Your browser does not support the audio element. $210 at Best Buy Comments Sarah Tew/CNET Angela Lang/CNET See at Amazon
Siddiqur Rahman. FIle photoGovernment Titumir College student M Siddiqur Rahman, who suffered serious eye injuries during a police action at Shahbagh, has been flown to Chennai in India on Thursday for better treatment.The health and family affairs ministry is bearing all the expenses of Siddiqur’s treatment at Shankar Netralaya in Chennai.Siddiqur’s classmate Sheikh Farid said they started for the airport from the hospital around 10:00am along with Siddiqur’s elder brother Nayeb Ali and Zahidul Islam, an assistant professor of National Institute of Ophthalmology and Hospital.Titumir College student Siddiqur sustained injuries in his eyes during a demonstration on 20 July when the police charged tear shells on agitating students of seven government colleges, affiliated with the University of Dhaka, at Shahbagh in the city.Siddiqur was undergoing treatment in the capital’s National Institute of Ophthalmology and Hospital where surgeries on both of his eyes were done on last Saturday.
.The ongoing budget session in parliament was adjourned today (Tuesday) till 3:00pm on 18 June next due to Eid-ul Fitr, reports UNB.Deputy speaker Fazle Rabbi Miah who was in the chair announced the adjournment decision in the afternoon.Eid-ul-fitr, the largest religious festival of the Muslims, will be celebrated in the country either on 16 June or 17 June depending on sighting of the Shawwal moon.The government holiday for Eid will begin on Friday.The 5th budget session of the 10th parliament began on 5 June last and it will continue till 12 July next.Finance minister AMA Muhith on 7 June last placed a national budget for 2017-18 fiscal year in the House, which is scheduled to be passed on 28 June next. The Finance Bill will be passed on 27 June.
A man whose name was left out in the National Register of Citizens (NRC) draft, looks at the form he had earlier filled as he stands to receive forms to file an appeal in Mayong, 45 kilometers (28 miles) east of Gauhati, India, Friday, 10 August 2018. A draft list of citizens in Assam, released in July, put nearly 4 million people on edge to prove their Indian nationality. Nativist anger churns through Assam, just across the border from Bangladesh, with many believing the state is overrun with illegal migrants. Photo : APThe rice farmer doesn’t know how it happened. Abdul Mannan just knows a mistake was made somewhere. But what can you say when the authorities suddenly insist one of your five children isn’t an Indian? What do you do when your wife and daughter-in-law are suddenly viewed as illegal immigrants?”We are genuine Indians. We are not foreigners,” said Mannan, 50, adding his family has lived in India’s northeastern Assam state since the 1930s. “I can’t understand where the mistake is.”Neither can nearly 4 million other people who insist they are Indian but who now must prove their nationality as the politics of citizenship – overlaid with questions of religion, ethnicity and illegal immigration – swirls in a state where such questions have a long and bloody past.Today, nativist anger churns through the hills and plains of Assam state, just across the border from Bangladesh, with many here believing the state is overrun with illegal migrants.”India is for Indians. Assam is for Indians,” said Sammujjal Bhattachariya, a top official with the All Assam Students Union, which has been in the forefront of pushing for the citizenship survey. “Assam is not for illegal Bangladeshis.””We need a permanent solution,” he added.On Friday, some of the 3.9 million residents left off Assam’s draft list of citizens began picking up forms to file their appeals, wading into a byzantine legal and bureaucratic process that many fear could lead to detention, expulsion or years in limbo.Mannan, his two daughters and two of his sons were all listed on the citizenship list released in July. But his wife, a 17-year-old son and his daughter-in-law were nowhere to be seen. No explanation was given.”We are worried that the names are not there,” said Mannan, who lives with his family in a bamboo-walled hut, supporting them on about $150 a month in farming income. “How will we live? What will we do? How will we stay in Assam?”For decades, fears of widespread movement across the porous border with Bangladesh have triggered tensions between the state’s majority ethnic group, Assamese-speaking Hindus, and its Bengali-speaking Muslims.In the 1980s that erupted into violence, with hundreds of people killed in Assam amid waves of anti-migrant attacks. New Delhi eventually ruled that anyone who could prove their family had lived in India before Bangladesh’s 1971 war of independence, which drove millions of Bangladeshis to flee across the border, would be considered an Indian citizen.But proving that can be deeply complicated in a region where basic paperwork – birth certificates, marriage certificates, leases – has only recently become commonplace in many rural villages.State officials insist they have done everything possible to make the procedure fair.”It’s been an extremely exhaustive process,” said Prateek Hajela, the coordinator of the citizenship project that involves 52,000 officials, visits to 6.8 million families and countless hearings to examine the details of family trees.But the politics of religion and ethnicity have been on the rise in India since 2014, when the Hindu nationalist Bharatiya Janata Party was swept to power in national elections. The party quickly pushed to update the citizenship registry in Assam, where politicians have eagerly grabbed hold of the issue.”First our target is to segregate the foreigners. What steps we will take against them will come next,” Assam’s top elected official, Sarbananda Sonowal, told the Times of India in an interview early this year. “They will have only one right – human rights as guaranteed by the UN that include food, shelter and clothing.””For almost 40 years our people have been living in a state of confusion and uncertainty,” he told the newspaper.Today, hundreds of Bengali-speaking Muslims with suspect nationality are already living in a half-dozen detention camps in Assam.Assam has a population of roughly 33 million, with a little over one-third of them Muslims.”The concern over illegal migration is indeed genuine,” said Akhil Ranjan Dutta, a political analyst and professor at Gauhati University in Assam. “But unfortunately, political parties have always tried to score brownie points on the issue purely to gain votes.”Few deny there has been widespread illegal migration into Assam, often by poor Bangladeshis in search of work as farm laborers. The state’s demographics have shifted dramatically in recent decades, with the percentage of Bengali-speakers jumping from 22 per cent in 1991 to 29 per cent in 2011, and the percentage of Assamese-speakers declining. Many analysts, however, say those numbers in part reflect the higher birth rates among Muslims. Estimates on the number of illegal immigrants vary wildly, from a few hundred thousand to many millions.While Muslims appear to dominate the 3.9 million people left off the citizenship rolls, they aren’t the only people now facing a bureaucratic gauntlet.”I don’t know about politics. I am a poor man. I work all day, eat, and sleep at night. I don’t go anywhere else,” said Khitish Namo Das, 50, a rail-thin Hindu farmer who insists he was born in India and whose family of eight – except for one daughter-in-law – are now considered illegal.”When the names did not appear on the list it made me worry,” he said, then reassured himself: “I have the documents so I don’t think I need to worry too much.”It’s not clear what will happen to people who, once their appeals are used up, are still not listed as citizens. Detention is a strong possibility for some, but impoverished Bangladesh insists it will not accept mass expulsions back into its territory. Activists worry many could be left in limbo for years, perhaps decades, stateless wanderers like Myanmar’s Rohingya Muslims.Even some of those who support the citizenship survey say the migrants are a significant part of the economy.”Those immigrants play a very important role in supplying your labor economy. So if those people are given work permits, minus political rights, they could be very valuable in Assam,” said Nani Gopal Mahanta, an Assam-based political analyst.But he defends the survey: “It’s a question of sovereignty, it’s a question of the security of this country.”Officials insist that the process will be open and trustworthy.”It’s going to be a fair procedure,” Hajela, the project coordinator, said last week. “We will ensure that no genuine citizen gets left out, and at the point in time, ensuring that the ineligibles don’t find their names there.”
Wikipedia CommonsBoxer and Houston native Maurice “Termite” Watkins. X To embed this piece of audio in your site, please use this code: 00:00 /01:36 When Maurice “Termite” Watkins was ten, he was consistently getting into trouble with the law. So his dad introduced him to the sport of boxing.It worked.At 16 years old, Watkins, a Houston native, became the youngest ever Golden Gloves champion, the annual national amateur boxing competition.Abner Fletcher/Houston Public MediaHouston boxer Maurice “Termite” Watkins.Soon after, he turned professional and was a top-ten contender. In 1980, he challenged Saoul Mamby for the W.B.C. World Light Welterweight Championship, losing in a 15-round decision.Later in life, Watkins was tasked with coaching the Iraqi national boxing team to compete in the 2004 Olympics in Athens. One boxer was able to qualify.Watkins is now managing and training Evan Holyfield, the son of former boxing champion Evander Holyfield.Video Playerhttps://cdn.hpm.io/wp-content/uploads/2019/08/02100250/Houston-Matters-2019-08-02-at-9.27am.mp400:0000:0000:18Use Up/Down Arrow keys to increase or decrease volume.In the audio above, Watkins talks about his career and starting his Fighter Nation Boxing Gym ministry.Fighter Nation/FacebookMaurice “Termite” Watkins (back row, third from left) poses with youth from his Fighter Nation Boxing Gym. Listen Share
In times of trouble, you can count on the Internet to make it worse.As riots tore through parts of Baltimore in the wake of the death of Freddie Gray in police custody, Twitter users took to the service to urge calm and pray people stayed safe. However, one group tried to use the service to amp up the outrage and urge people to steal and destroy.Using the hashtag #baltimorelootcrew, people began posting images of destroyed restaurants, shoes they said were stolen, and prescription pills they said had grabbed. A group of masked young Black men holding bats and chains showed off seemingly stolen laptops and sneakers with the caption “li jo n da crew wid that newnew loot #BaltimoreLootCrew”Let us take a moment here to acknowledge that even while there are horrible events taking place, a certain segment of society has always enjoyed trying to make it worse. Think of prank calls while breaking news is taking place. No matter what is happening, there is someone bored looking to make themselves and their friends laugh by humiliating someone.Last week was Baltimore’s turn. The pictures and tweets were put together by a group of trolls who, essentially thought it would be funny to portray a group of loosely organized semi-literate Black thugs who went out and stole sneakers while the city convulsed. They gathered on messageboards with names like 8chan that are dedicated to discussing video games and Japanese anime. As the journalist Eoghan mac Suibhne wrote on Medium.com many if not all of the images posted with #BaltimoreLootCrew were not not pictures from the riot, they were from different parts of the world.A picture of a bunch of cosmetics spilled on the floor had the caption “Got back from the protests, and I hauled it in 2nite! Wont need 2 buy makeup for 2yrs, at least! #BaltimoreLootCrew.” Suibhne found that the picture had been online for at least two years. A destroyed KFC with the caption “me n da niggas just cleard out da kfc #BaltimoreLootCrew free wings 2 night.” That picture, according to Suibhne, was taken in Pakistan in 2012. As for “li jo n da crew,” they were actually British and the picture was taken overseas.Articles on Gawker and Motherboard showed that a small group of racists from the message board 8chan.com had been behind most of the #BaltimoreLootCrew messages. During Hurricane Sandy, the similar hashtag #SandyLootCrew made the rounds and is believed to be the work of the same individuals. Many people who responded did so in good faith and said they were going to report the posting and images to the police while several news organizations took them at face value and wrote about them. An article on the National Review web site entitled, “What Are Baltimore’s Rioters Trying to Communicate?” used the hashtag to note, “Under the hashtag “#BaltimoreLootCrew,” rioters have been posting photographs of their prizes. At least one user – who yesterday posted a picture of four new iPhone 6s – has suspended his account.”This is not to say there wasn’t damage and looting during the riots. There was plenty across several parts of Baltimore including Fells Point. What is distressing is the ease with which people believe this sort of thing happens. Baltimore is better than that. One example is the homegrown #Onebaltimore, which is been listed on businesses, church, and school signs throughout the city. At a rally on Sunday at City Hall hundreds of people gathered under that banner to sing, chant, dance, and rally peacefully.Kamau High is a journalist living in Baltimore. He has written for publications including The Wall Street Journal, The Financial Times, Billboard and The Baltimore Sun. He can be reached at email@example.com.
Free Webinar | Sept. 9: The Entrepreneur’s Playbook for Going Global Raise your hand if you’ve built up an extensive collection of loyalty punch cards through the years. I know I’m guilty. From free t-shirts to free meals, being rewarded with something complimentary from a business you frequent is always awesome. The trouble is I — like everyone else — get busy and forget about those punch cards squirreled away; I even sometimes forget the businesses that provided them in the first place. Moral of the story: if you’re trying to figure out a strategy to better harvest customer loyalty for your business, this isn’t the best tactic.As a business owner, the most reliable tool in your arsenal for attracting, engaging and retaining customers is the data you aggregate about them. In fact, a recent study from Forbes reports organizations that are taking a data-driven approach have higher levels of customer engagement and market growth in comparison to their old school competitors.Today’s consumer is a whole new breed. With the advent of advanced, real-time technology, consumers have come to expect a more personalized experience from the businesses they buy from — especially those they turn to most often. This might seem like a tall order — particularly for smaller businesses that are just starting out — but when used correctly, incorporating data into your relationships with customers can spur increased loyalty. Here are a few tips to make analytics your ally in retaining multi-dimensional customers:Start small.Think your business is too small to get overwhelmed by customer-related data? Think again. From in-store and online transactions to inventory, marketing and overall service performance, there is a lot for business owners to analyze when it comes to how well they’re resonating with customers. While all of the information you aggregate is important to some degree, the reality is you’ll have better success — and save yourself some sanity — by prioritizing capturing the right type of data and moving the needle on just a few key customer-driven metrics.For me, service and product satisfaction have always been the most critical components to measure throughout the lifetime of a business. Over the years I’ve deployed a variety of tactics to gather customer sentiment, but the most tried-and-true method has been surveys. They serve as a catch all for understanding your customers likes, dislikes and general persona. While there is always a debate regarding what question provides the most insight into customer satisfaction, I take my cue from Fred Reichheld, author of The Ultimate Question, and analyze responses regarding how likely my customers are to recommend my business to others. Advancements in customer facing technology, like point of sale (POS) solutions or online shopping carts make it easy and less cumbersome to capture customer satisfaction information, among other information, following the point of purchase.Related: 4 Steps to Knowing What Your Customers Want Better Than They DoPredict and prescribe success.Increasingly more technology platforms are putting analytics at the forefront and making it easier for business users to access and make data more actionable — which is huge for businesses with limited resources.The perfect solution can provide both predictive and prescriptive analytics on your customers based on historical data you and it collected. Both types of analytics serve a purpose when it comes to fostering the loyalty of your customers. Predictive analytics, for starters, forecasts what action a customer will take based on past behavioral data. You can use this intel to analyze customer order histories, for example, gaining a better understanding of trending peak times of purchase and products purchased in order to make more strategic buying decisions that you know align with what your customers want.Prescriptive analytics take things a step further providing recommended actions for you, or in some cases your customer, to take based on past behavioral and predictive data. Think about Amazon’s “Recommendations for You” or Facebook’s “Friends You Might Know” calls-to-action. Those are prescriptive analytics at work. This type of insight helps you deliver on the personalized experience your customers crave and provides you with a competitive advantage.Related: Young Entrepreneurs Are Applying the Power of Big Data to the Real WorldFind your customers, round out your omnichannel approach.Using analytics to determine where customers are interacting with your brand can also set your business a part and drive loyalty in the eyes of today’s multi-dimensional consumer. For example, reviewing things like survey responses to determine how a customer prefers to be reached, or analyzing the number of purchases and/or support requests made through a specific channel like mobile compared to other methods will paint a good picture of how best to communicate with your customers.This information builds the framework for a successful omnichannel strategy, which you’ll need in order to keep customers coming back. According to an Aberdeen Group study, companies with extremely strong omnichannel customer engagement retain on average 89 percent of their customers, compared to 33 percent for companies with weak omnichannel customer engagement.Related: Tweak Your Company Survey to Find Out What the Customer Actually ExperiencesWe took this approach at our company when determining the best channels to provide customer support. After some research and data analysis, we realized majority of our customers would prefer to text their support requests versus call a support line or email. With that in mind, we implemented text to chat capabilities as an additive to our existing live call center and online chat functionality.Related: What You Need To KNow About Omni-Channel MarketingFacing the facts.Ultimately, when you focus on gathering the right data, making the information actionable and using it to develop an omnichannel strategy, the true understanding your business has for its customers will shine through. It’s time to recycle those lame old punch cards and revert your attention to a more practical means for engaging existing loyal customers and generating new ones. 6 min read May 13, 2016 Growing a business sometimes requires thinking outside the box. Opinions expressed by Entrepreneur contributors are their own. Register Now »
At the ongoing Amazon re:Invent 2018, Amazon announced that AWS Key Management Service (KMS) has integrated with AWS CloudHSM. Users now have the option to create their own KMS custom key store. They can generate, store, and use their KMS keys in hardware security modules (HSMs) through the KSM. The KMS customer key store satisfies compliance obligations that would otherwise require the use of on-premises hardware security modules (HSMs). It supports AWS services and encryption toolkits that are integrated with KMS. Previously, AWS CloudHSM was not widely integrated with other AWS managed services. So, if someone required direct control of their HSMs but still wanted to use and store regulated data in AWS managed services, they had to choose between changing those requirements, not using a given AWS service, or building their own solution. With custom key store, users can configure their own CloudHSM cluster and authorize KMS to use it as a dedicated key store for keys rather than the default KMS key store. On using a KMS CMK in a custom key store, the cryptographic operations under that key are performed exclusively in the developer’s own CloudHSM cluster. Master keys that are stored in a custom key store are managed in the same way as any other master key in KMS and can be used by any AWS service that encrypts data and that supports KMS customer managed CMKs. The use of a custom key store does not affect KMS charges for storing and using a CMK. However, it does come with an increased cost and potential impact on performance and availability. Things to consider before using a custom key store Each custom key store requires the CloudHSM cluster to contain at least two HSMs. CloudHSM charges vary by region and the pricing comes to at least $1,000 per month, per HSM, if each device is permanently provisioned. The number of HSMs determines the rate at which keys can be used. Users should keep in mind the intended usage patterns for their keys and ensure appropriate provisioning of HSM resources. The number of HSMs and the use of availability zones (AZs) impacts the availability of a cluster. Configuration errors may result in a custom key store being disconnected, or key material being deleted. Users need to manually setup HSM clusters, configure HSM users, and potentially restore HSMs from backup. These are security-sensitive tasks for which users should have the appropriate resources and organizational controls in place. Read more about the KMS custom key stores on Amazon. Read Next How Amazon is reinventing Speech Recognition and Machine Translation with AI AWS updates the face detection, analysis and recognition capabilities in Amazon Rekognition Introducing Automatic Dashboards by Amazon CloudWatch for monitoring all AWS Resources.