Remember when EA launched the new SimCity game and you couldn’t login to play due to server issues? A lot of people got really angry about that with good reason, and understandably wanted a refund. But if the game purchase was carried out using the Origin digital download service, a refund just wasn’t an option and that has been EA’s policy until now.The US games publisher seems to have had a change of heart, though. From today, it is possible to request a refund for a game purchased through Origin. However, there are a few restrictions in place you need to know about.EA will only issue a full refund if one of the following criteria are met:The refund is requested within 24 hours of you first loading the game to playThe refund is requested within the first 7 days of purchasing the gameThe refund is requested within the first 7 days a game is available if you pre-ordered itSo basically, once you’ve bought the game and it is available to play you have 7 days to ask for a refund. But as soon as you load the game up to play it, the timeframe for a refund is cut to just 24 hours. And as soon as you request a refund the game becomes unplayable on your Origin account.There are exceptions to the refund policy, though. EA won’t issue a refund for DLC, certain game promotions won’t allow them, and even third-party games linked to Origin may not be eligible for a refund. And if you purchase a physical copy of an EA game that requires an Origin account, the only way to get a refund is to return the game to the store you purchased it from.EA is calling the refund service the “Origin Great Game Guarantee Policy” and it’s available in 20 countries initially, but will be rolled out to all regions where Origin is available before September is over.